@inproceedings{maslowski-2016-quelles,
    title = "Quelles sont les caract{\'e}ristiques des interactions probl{\'e}matiques entre des utilisateurs et un conseiller virtuel ? (How to characterize problematic interactions between users and a web virtual advisor?)",
    author = "Maslowski, Irina",
    editor = "Danlos, Laurence  and
      Hamon, Thierry",
    booktitle = "Actes de la conf{\'e}rence conjointe JEP-TALN-RECITAL 2016. volume 3 : RECITAL",
    month = "7",
    year = "2016",
    address = "Paris, France",
    publisher = "AFCP - ATALA",
    url = "https://aclanthology.org/2016.jeptalnrecital-recital.8/",
    pages = "94--107",
    language = "fra"
}