Project MAIA: Multilingual AI Agent Assistant
André F. T. Martins, Joao Graca, Paulo Dimas, Helena Moniz, Graham Neubig
Abstract
This paper presents the Multilingual Artificial Intelligence Agent Assistant (MAIA), a project led by Unbabel with the collaboration of CMU, INESC-ID and IT Lisbon. MAIA will employ cutting-edge machine learning and natural language processing technologies to build multilingual AI agent assistants, eliminating language barriers. MAIA’s translation layer will empower human agents to provide customer support in real-time, in any language, with human quality.- Anthology ID:
- 2020.eamt-1.68
- Volume:
- Proceedings of the 22nd Annual Conference of the European Association for Machine Translation
- Month:
- November
- Year:
- 2020
- Address:
- Lisboa, Portugal
- Editors:
- André Martins, Helena Moniz, Sara Fumega, Bruno Martins, Fernando Batista, Luisa Coheur, Carla Parra, Isabel Trancoso, Marco Turchi, Arianna Bisazza, Joss Moorkens, Ana Guerberof, Mary Nurminen, Lena Marg, Mikel L. Forcada
- Venue:
- EAMT
- SIG:
- Publisher:
- European Association for Machine Translation
- Note:
- Pages:
- 495–496
- Language:
- URL:
- https://aclanthology.org/2020.eamt-1.68
- DOI:
- Bibkey:
- Cite (ACL):
- André F. T. Martins, Joao Graca, Paulo Dimas, Helena Moniz, and Graham Neubig. 2020. Project MAIA: Multilingual AI Agent Assistant. In Proceedings of the 22nd Annual Conference of the European Association for Machine Translation, pages 495–496, Lisboa, Portugal. European Association for Machine Translation.
- Cite (Informal):
- Project MAIA: Multilingual AI Agent Assistant (Martins et al., EAMT 2020)
- Copy Citation:
- PDF:
- https://aclanthology.org/2020.eamt-1.68.pdf
Export citation
@inproceedings{martins-etal-2020-project, title = "Project {MAIA}: Multilingual {AI} Agent Assistant", author = "Martins, Andr{\'e} F. T. and Graca, Joao and Dimas, Paulo and Moniz, Helena and Neubig, Graham", editor = "Martins, Andr{\'e} and Moniz, Helena and Fumega, Sara and Martins, Bruno and Batista, Fernando and Coheur, Luisa and Parra, Carla and Trancoso, Isabel and Turchi, Marco and Bisazza, Arianna and Moorkens, Joss and Guerberof, Ana and Nurminen, Mary and Marg, Lena and Forcada, Mikel L.", booktitle = "Proceedings of the 22nd Annual Conference of the European Association for Machine Translation", month = nov, year = "2020", address = "Lisboa, Portugal", publisher = "European Association for Machine Translation", url = "https://aclanthology.org/2020.eamt-1.68", pages = "495--496", abstract = "This paper presents the Multilingual Artificial Intelligence Agent Assistant (MAIA), a project led by Unbabel with the collaboration of CMU, INESC-ID and IT Lisbon. MAIA will employ cutting-edge machine learning and natural language processing technologies to build multilingual AI agent assistants, eliminating language barriers. MAIA{'}s translation layer will empower human agents to provide customer support in real-time, in any language, with human quality.", }
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%0 Conference Proceedings %T Project MAIA: Multilingual AI Agent Assistant %A Martins, André F. T. %A Graca, Joao %A Dimas, Paulo %A Moniz, Helena %A Neubig, Graham %Y Martins, André %Y Moniz, Helena %Y Fumega, Sara %Y Martins, Bruno %Y Batista, Fernando %Y Coheur, Luisa %Y Parra, Carla %Y Trancoso, Isabel %Y Turchi, Marco %Y Bisazza, Arianna %Y Moorkens, Joss %Y Guerberof, Ana %Y Nurminen, Mary %Y Marg, Lena %Y Forcada, Mikel L. %S Proceedings of the 22nd Annual Conference of the European Association for Machine Translation %D 2020 %8 November %I European Association for Machine Translation %C Lisboa, Portugal %F martins-etal-2020-project %X This paper presents the Multilingual Artificial Intelligence Agent Assistant (MAIA), a project led by Unbabel with the collaboration of CMU, INESC-ID and IT Lisbon. MAIA will employ cutting-edge machine learning and natural language processing technologies to build multilingual AI agent assistants, eliminating language barriers. MAIA’s translation layer will empower human agents to provide customer support in real-time, in any language, with human quality. %U https://aclanthology.org/2020.eamt-1.68 %P 495-496
Markdown (Informal)
[Project MAIA: Multilingual AI Agent Assistant](https://aclanthology.org/2020.eamt-1.68) (Martins et al., EAMT 2020)
- Project MAIA: Multilingual AI Agent Assistant (Martins et al., EAMT 2020)
ACL
- André F. T. Martins, Joao Graca, Paulo Dimas, Helena Moniz, and Graham Neubig. 2020. Project MAIA: Multilingual AI Agent Assistant. In Proceedings of the 22nd Annual Conference of the European Association for Machine Translation, pages 495–496, Lisboa, Portugal. European Association for Machine Translation.