@inproceedings{liu-etal-2021-improving-factual,
    title = "Improving Factual Consistency of Abstractive Summarization on Customer Feedback",
    author = "Liu, Yang  and
      Sun, Yifei  and
      Gao, Vincent",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2021.ecnlp-1.19/",
    doi = "10.18653/v1/2021.ecnlp-1.19",
    pages = "158--163"
}