@inproceedings{park-etal-2021-scalable,
    title = "A Scalable Framework for Learning From Implicit User Feedback to Improve Natural Language Understanding in Large-Scale Conversational {AI} Systems",
    author = "Park, Sunghyun  and
      Li, Han  and
      Patel, Ameen  and
      Mudgal, Sidharth  and
      Lee, Sungjin  and
      Kim, Young-Bum  and
      Matsoukas, Spyros  and
      Sarikaya, Ruhi",
    editor = "Moens, Marie-Francine  and
      Huang, Xuanjing  and
      Specia, Lucia  and
      Yih, Scott Wen-tau",
    booktitle = "Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing",
    month = nov,
    year = "2021",
    address = "Online and Punta Cana, Dominican Republic",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/2021.emnlp-main.489/",
    doi = "10.18653/v1/2021.emnlp-main.489",
    pages = "6054--6063"
}