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        <title>Three Approaches to Client Email Topic Classification</title>
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        <namePart type="family">Šandrih Todorović</namePart>
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            <title>Proceedings of the 14th International Conference on Recent Advances in Natural Language Processing</title>
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            <namePart type="family">Mitkov</namePart>
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    <abstract>This paper describes a use case that was implemented and is currently running in production at the Nova Ljubljanska Banka, that involves classifying incoming client emails in the Slovenian language according to their topics and priorities. Since the proposed approach relies only on the Named Entity Recogniser (NER) of personal names as a language-dependent resource (for the purpose of anonymisation), that is the only prerequisite for applying the approach to any other language.</abstract>
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%0 Conference Proceedings
%T Three Approaches to Client Email Topic Classification
%A Šandrih Todorović, Branislava
%A Josipović, Katarina
%A Kodre, Jurij
%Y Mitkov, Ruslan
%Y Angelova, Galia
%S Proceedings of the 14th International Conference on Recent Advances in Natural Language Processing
%D 2023
%8 September
%I INCOMA Ltd., Shoumen, Bulgaria
%C Varna, Bulgaria
%F sandrih-todorovic-etal-2023-three
%X This paper describes a use case that was implemented and is currently running in production at the Nova Ljubljanska Banka, that involves classifying incoming client emails in the Slovenian language according to their topics and priorities. Since the proposed approach relies only on the Named Entity Recogniser (NER) of personal names as a language-dependent resource (for the purpose of anonymisation), that is the only prerequisite for applying the approach to any other language.
%U https://aclanthology.org/2023.ranlp-1.109
%P 1015-1022

Markdown (Informal)

[Three Approaches to Client Email Topic Classification](https://aclanthology.org/2023.ranlp-1.109) (Šandrih Todorović et al., RANLP 2023)

• Three Approaches to Client Email Topic Classification (Šandrih Todorović et al., RANLP 2023)

ACL

• Branislava Šandrih Todorović, Katarina Josipović, and Jurij Kodre. 2023. Three Approaches to Client Email Topic Classification. In Proceedings of the 14th International Conference on Recent Advances in Natural Language Processing, pages 1015–1022, Varna, Bulgaria. INCOMA Ltd., Shoumen, Bulgaria.