@inproceedings{busemann-etal-2000-message,
    title = "Message Classification in the Call Center",
    author = "Busemann, Stephan  and
      Schmeier, Sven  and
      Arens, Roman G.",
    booktitle = "Sixth Applied Natural Language Processing Conference",
    month = apr,
    year = "2000",
    address = "Seattle, Washington, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/A00-1022/",
    doi = "10.3115/974147.974169",
    pages = "158--165"
}