@inproceedings{suignard-etal-2012-la,
    title = "La longueur des tours de parole comme crit{\`e}re de s{\'e}lection de conversations dans un centre d`appels (Turn-taking length as criterion to select call center conversations) [in {F}rench]",
    author = "Suignard, Philippe  and
      Cailliau, Frederik  and
      Cavet, Ariane",
    editor = "Antoniadis, Georges  and
      Blanchon, Herv{\'e}  and
      S{\'e}rasset, Gilles",
    booktitle = "Proceedings of the Joint Conference JEP-TALN-RECITAL 2012, volume 2: TALN",
    month = jun,
    year = "2012",
    address = "Grenoble, France",
    publisher = "ATALA/AFCP",
    url = "https://aclanthology.org/F12-2052/",
    pages = "551--558"
}