Recently, prompt-based fine-tuning has garnered considerable interest as a core technique for few-shot text classification task. This approach reformulates the fine-tuning objective to align with the Masked Language Modeling (MLM) objective. Leveraging unlabeled data, prompt-based self-training has shown greater effectiveness in binary and three-class classification. However, prompt-based self-training for multi-class classification has not been adequately investigated, despite its significant applicability to real-world scenarios. Moreover, extending current methods to multi-class classification suffers from the verbalizer that extracts the predicted value of manually pre-defined single label word for each class from MLM predictions. Consequently, we introduce a novel, efficient verbalizer structure, named Mapping-free Automatic Verbalizer (MAV). Comprising two fully connected layers, MAV serves as a trainable verbalizer that automatically extracts the requisite word features for classification by capitalizing on all available information from MLM predictions. Experimental results on five multi-class classification datasets indicate MAV’s superior self-training efficacy.
As the e-commerce market continues to expand and online transactions proliferate, customer reviews have emerged as a critical element in shaping the purchasing decisions of prospective buyers. Previous studies have endeavored to identify key aspects of customer reviews through the development of sentiment analysis models and topic models. However, extracting specific dissatisfaction factors remains a challenging task. In this study, we delineate the pain point detection problem and propose Painsight, an unsupervised framework for automatically extracting distinct dissatisfaction factors from customer reviews without relying on ground truth labels. Painsight employs pre-trained language models to construct sentiment analysis and topic models, leveraging attribution scores derived from model gradients to extract dissatisfaction factors. Upon application of the proposed methodology to customer review data spanning five product categories, we successfully identified and categorized dissatisfaction factors within each group, as well as isolated factors for each type. Notably, Painsight outperformed benchmark methods, achieving substantial performance enhancements and exceptional results in human evaluations.
This paper describes the DSBA submissions to the Prompting Large Language Models as Explainable Metrics shared task, where systems were submitted to two tracks: small and large summarization tracks. With advanced Large Language Models (LLMs) such as GPT-4, evaluating the quality of Natural Language Generation (NLG) has become increasingly paramount. Traditional similarity-based metrics such as BLEU and ROUGE have shown to misalign with human evaluation and are ill-suited for open-ended generation tasks. To address this issue, we explore the potential capability of LLM-based metrics, especially leveraging open-source LLMs. In this study, wide range of prompts and prompting techniques are systematically analyzed with three approaches: prompting strategy, score aggregation, and explainability. Our research focuses on formulating effective prompt templates, determining the granularity of NLG quality scores and assessing the impact of in-context examples on LLM-based evaluation. Furthermore, three aggregation strategies are compared to identify the most reliable method for aggregating NLG quality scores. To examine explainability, we devise a strategy that generates rationales for the scores and analyzes the characteristics of the explanation produced by the open-source LLMs. Extensive experiments provide insights regarding evaluation capabilities of open-source LLMs and suggest effective prompting strategies.
Dialogue state tracking (DST) aims to extract essential information from multi-turn dialog situations and take appropriate actions. A belief state, one of the core pieces of information, refers to the subject and its specific content, and appears in the form of domain-slot-value. The trained model predicts “accumulated” belief states in every turn, and joint goal accuracy and slot accuracy are mainly used to evaluate the prediction; however, we specify that the current evaluation metrics have a critical limitation when evaluating belief states accumulated as the dialogue proceeds, especially in the most used MultiWOZ dataset. Additionally, we propose relative slot accuracy to complement existing metrics. Relative slot accuracy does not depend on the number of predefined slots, and allows intuitive evaluation by assigning relative scores according to the turn of each dialog. This study also encourages not solely the reporting of joint goal accuracy, but also various complementary metrics in DST tasks for the sake of a realistic evaluation.
The primary purpose of dialogue state tracking(DST), a critical component of an end-toend conversational system, is to build a model that responds well to real-world situations. Although we often change our minds from time to time during ordinary conversations, current benchmark datasets do not adequately reflect such occurrences and instead consist of over-simplified conversations, in which no one changes their mind during a conversation. As the main question inspiring the present study, “Are current benchmark datasets sufficiently diverse to handle casual conversations in which one changes their mind after a certain topic is over?” We found that the answer is “No” because DST models cannot refer to previous user preferences when template-based turnback utterances are injected into the dataset. Even in the the simplest mind-changing (turnback) scenario, the performance of DST models significantly degenerated. However, we found that this performance degeneration can be recovered when the turnback scenarios are explicitly designed in the training set, implying that the problem is not with the DST models but rather with the construction of the benchmark dataset.
In this paper, we propose Multi2OIE, which performs open information extraction (open IE) by combining BERT with multi-head attention. Our model is a sequence-labeling system with an efficient and effective argument extraction method. We use a query, key, and value setting inspired by the Multimodal Transformer to replace the previously used bidirectional long short-term memory architecture with multi-head attention. Multi2OIE outperforms existing sequence-labeling systems with high computational efficiency on two benchmark evaluation datasets, Re-OIE2016 and CaRB. Additionally, we apply the proposed method to multilingual open IE using multilingual BERT. Experimental results on new benchmark datasets introduced for two languages (Spanish and Portuguese) demonstrate that our model outperforms other multilingual systems without training data for the target languages.